Privacy Notice - Southern Plumbing & Drainage

1. Who We Are

Southern Plumbing Drainage & Water UK Ltd (“we”, “us”, “our”) is committed to protecting your personal
information and respecting your privacy. This policy explains how we collect, use, store and protect your
personal data in accordance with UK data protection laws.

Registered office:
18 Sychem Place, Five Oak Green, Tonbridge, TN12 6TR
Email: info@southernplumbinganddrainage.co.uk
Phone: 02045 113755

2. What Personal Data We Collect

We may collect the following types of personal data:
 Full name
 Contact details (address, phone number, email)
 Property type and ownership status
 Payment details (e.g. card number or direct debit info)
 Policy details and claim history
 Communication history (emails, phone calls)
 IP address (if visiting our website)

We collect this information when you contact us, sign up to a plan, submit a claim, or visit our website.

3. Why We Collect Your Data

We use your data to:
 Set up and manage your warranty agreement

 Process claims and respond to enquiries
 Take payments and manage renewals
 Send documents or notices related to your agreement
 Comply with legal, regulatory or fraud prevention obligations
 Record calls for quality, training, or compliance purposes

We only collect and process data that is necessary to fulfil your contract with us or where we have a legal
obligation or legitimate interest.

4. How We Share Your Data

We do not sell or trade your personal data.

We may share your data with trusted third parties, such as:
 Contractors (e.g. engineers appointed to resolve warranty claims)
 IT and hosting providers who support our systems
 Payment processors
 Legal or regulatory authorities (if required)

All third parties are contractually bound to protect your data and only use it for the intended purpose.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to:
 Deliver your warranty plan
 Handle future claims, enquiries or complaints
 Meet financial, legal, or tax obligations

Typically, this means we retain your data for up to 6 years after your agreement ends.

6. Security of Your Data

We use secure servers, access controls, and encryption to safeguard your personal information. Access is
restricted to authorised personnel only.

Where data is stored or transferred outside the UK, we ensure adequate legal protections are in place, in line
with UK GDPR.

7. Your Rights

Under UK data protection law, you have the right to:
 Access a copy of your personal data
 Correct any incorrect or outdated data
 Request erasure (in specific circumstances)
 Restrict or object to certain types of processing
 Request transfer of your data to another provider (data portability)
 Withdraw consent if you have previously given it

To make a request, email info@southernplumbinganddrainage.co.uk or write to us at our registered
address. We may request ID to confirm your identity and will respond within one month.

8. Cookies

Our website uses cookies to enhance your browsing experience and monitor traffic. You can manage your
cookie settings in your browser. We do not use cookies for advertising or tracking outside of our own
website.

9. Marketing

We will not send you marketing communications unless you have opted in. You can opt out at any time by
contacting us or using the unsubscribe link in our emails.

10. Complaints

If you are unhappy with how we handle your data, please contact us first at
info@southernplumbinganddrainage.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk/concerns
Phone: 0303 123 1113